Terms and Conditions
Effective Date: May 2025
Welcome to Nuvorelle. These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or purchasing from nuvorelle.com, you agree to these Terms.
1. Use of the Website
You may browse, shop, and interact with our website for personal and lawful purposes only. You agree not to misuse or disrupt our website or any related services.
2. Products and Pricing
We strive to provide accurate product descriptions and pricing. However, we reserve the right to correct errors, update information, or change prices at any time without prior notice.
3. Orders and Payments
All purchases must be paid in full at checkout. We use secure third-party payment processors to handle transactions. Nuvorelle is not responsible for payment delays or declines from your financial institution.
4. Shipping and Delivery
Delivery times are estimates only and may vary based on location and availability. We are not liable for delays once an order is shipped.
5. Returns and Exchanges
We offer returns or exchanges in accordance with our Return Policy. Please refer to our Return Policy page or contact care@nuvorelle.com for assistance.
6. Intellectual Property
All content on this site — including images, logos, designs, and text — is owned by or licensed to Nuvorelle. Unauthorized reproduction or use is prohibited.
7. Privacy
Your use of this site is also governed by our Privacy Policy, which explains how we collect and protect your data.
8. Disclaimer of Liability
We provide our website and services “as is” and make no guarantees regarding their availability, functionality, or accuracy. Nuvorelle is not liable for damages resulting from your use of our site.
9. Changes to These Terms
We may update these Terms occasionally. Updates will be posted here, and continued use of the site constitutes your acceptance of any changes.
10. Contact
For questions or concerns about these Terms, please contact us at:
© 2025 Nuvorelle. All rights reserved.
Return and Refund Policy
Effective Date: May 2025
At Nuvorelle, we strive to ensure you are completely satisfied with every purchase. If for any reason you are not satisfied with your order, we offer return and refund options under the policy outlined below.
1. Eligibility for Returns
You may request a return within 14 days of receiving your order. To be eligible:
Items must be unused, unworn, and in original packaging
All original tags and labels must still be attached
Sale or clearance items are final and non-returnable unless defective
2. How to Request a Return
To initiate a return, please contact us at:
Include your order number and reason for return. We will provide you with return instructions and a return address.
3. Shipping Your Return
Customers are responsible for return shipping costs unless the item is damaged or incorrect. We recommend using a trackable shipping method. Nuvorelle is not responsible for lost or delayed return shipments.
4. Refund Processing
Once we receive and inspect the returned item, we will notify you by email. Approved refunds will be processed to your original payment method within 5–10 business days. Timing may vary depending on your bank or card provider.
5. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired product.
6. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 72 hours of delivery. We will arrange a replacement or full refund at no additional cost to you.
7. Contact Us
If you have any questions about your return, please email:
© 2025 Nuvorelle. All rights reserved.
'Nuvorelle' and the 'Nuvorelle' logo are trade marks of Nuvorelle IT Limited and are registered in numerous jurisdictions around the world.
Copyright © 2025 Nuvorelle - All Rights Reserved.